Our d12 Privacy Policy

D12 values user privacy and is committed to protecting your personal data in compliance with applicable Malaysian data protection laws.

Information Collected

We collect various types of information including:

Account and registration information such as name, email address, and phone number;
Device and browser information used to access the site such as IP address, device type, and browsing history;
Local payment information in MYR and related transactions;
Cookies and other tracking technologies to enhance user experience;
Website usage data such as activity times and personal preferences.

Purpose of Data Use

Collected information is used for the following purposes:

Provide, maintain and improve d12 services;
Process payments and ensure transaction security;
Personalize user experience and deliver relevant content;
Comply with legal and regulatory obligations;
Communicate with users via support and legitimate marketing campaigns.

Cookies & Tracking

D12 uses cookies to track browsing activity, identify users, and improve site navigation. You can manage cookies via your browser settings without affecting basic site functions.

Data Storage & Security

We implement strict security measures to protect personal information from unauthorized access, alteration, or disclosure.

Data is retained for a reasonable period in line with legal requirements and the purpose of collection.

D12 does not sell users' personal information to third parties. However, we may share data with service providers for operational purposes like payment processing and technical support, under strict confidentiality agreements.

User Rights

Users have the right to:

Access personal information we hold about you;
Request correction if your information is inaccurate or incomplete;
Request deletion of information within legal limits;
Opt out of data use for marketing purposes based on your preferences.

For any requests, users can contact our support team.

Privacy Policy Changes

D12 reserves the right to update this privacy policy at any time. Changes will be posted on our website and continued use implies your acceptance.

Data Security & Contact Information

We continuously enhance security protocols to protect users. For any questions about privacy or data management, please contact our support team via the link FAQ for further assistance.

Explore Home, check FAQ or register an account with d12 today.